Privacy Policy

Effective Date: October 2025
Website: https://astracare.ae
Company: Astra Care Medical Supplies LLC
Headquarters: Abu Dhabi, United Arab Emirates

1. Introduction

Astra Care (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or engage with our services.

By using this website, you consent to the data practices described in this policy.

2. Information We Collect

We may collect personal and non-personal information, including:

a. Personal Information

• Full name
• Email address
• Phone number
• Company or clinic details
• Location or address
• Any information submitted through contact forms or emails

b. Automatically Collected Information

When you visit our website, we may collect:

• IP address and device type
• Browser and operating system details
• Pages visited and time spent on site
• Cookies and analytics data

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3. How We Use Your Information

We use your information to:

• Respond to your inquiries or product requests
• Process orders, quotations, or registrations
• Improve our products, website, and services
• Communicate with you regarding offers, updates, or training sessions
• Comply with UAE legal and regulatory requirements

We do not sell or rent your personal information to third parties.

4. Data Protection & Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, or misuse.
Your personal data is stored securely and accessed only by authorized Astra Care personnel or approved service providers under confidentiality obligations.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze website performance.
You may disable cookies in your browser settings, but some parts of the site may not function properly as a result.

6. Sharing of Information

We may share limited data only with:

• Third-party logistics or courier partners (for delivery purposes)
• IT or analytics service providers assisting website functionality
• Legal authorities, if required by law

All third parties are bound by confidentiality and data-protection agreements.

7. Your Rights

You have the right to:

• Access or request a copy of your data
• Request correction or deletion of inaccurate information
• Withdraw consent for marketing communication
• Request removal from our contact database

To exercise these rights, contact us at: info@astracare.ae

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose it was collected for or to meet legal obligations.

9. External Links

Our website may contain links to third-party websites. Astra Care is not responsible for the privacy practices or content of these external sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:
📧 info@astracare.ae
📞 +971 (02) 546 8678
🏢 Astra Care Medical Supplies LLC, Abu Dhabi, UAE